For all further inquiries do no hesitate to contact us:
FREQUENTLY ASKED QUESTIONS
1. How do I reserve a property? 2. How do I Pay? 3. Is there a Damage Deposit? 4. How to Cancel a Reservation? 5. What happens if I break something? 6. How will I get the keys to the Apartment? 7. What are the Check-in or Check-out times? 8. Who do I call for more information? 9. Who do I call in case of Emergency? 10. Will I need any Adaptors for my personal equipment?
1. How do I reserve a property?
It is very a simple process, first you will need to plug in all the information in the Quick Search section to verify availabilities for your desired accommodation requirements. Once that’s done, take note of the Apartment I.D.(s) (i.e. NYSC) and click on the Accomodatiion Inquiry tab in the Reservation section. We will then try our best to narrow down your list to the one that can accommodate you the best during your stay with us.
2. How do I Pay ?
In order to complete the reservation process you will be required to pay us a deposit of one month’s rent depending on the property you choose. The rental amount for the first months rent will then be collected upon check-in through one of our accepted methods of payment.
3. Is there a Damage Deposit?
Yes, there will be a damage deposit required before ANY check-in will occur, owners have invested a lot of money in their apartments and this is our security to ensure it remains in the same condition it was given. The amount varies per apartment, depending on the price of the apartment the deposit will be one months’ rent, this is fully refundable 15 (days) after the termination of the lease ensuring that the apartment and its contents are left in the same condition before it was occupied.
4. Cancel a Reservation?
Relo Montreal must be notified in writing within THIRTY (30) days prior to occupancy for any lease agreement cancellation, and the Guest(s) may be liable to pay cancellation charges of up to 50% of the reservation to a maximum of a THIRTY (30) day penalty.
5. What happens if I break something?
In the event where something is accidently broken or not, please contact relomontreal.com ASAP, we will then look into the damages and try either fix or replace the item(s) and conclude if any charges will be incurred.
6. How will I get the Keys to the Apartment
A Relo Montreal representative will arrange to meet you at the apartment to hand over the keys, sign the necessary paper work (if needed) and show you all the necessary features of the apartment and building.
7.What are the Check-in or Check-out times?
Guest(s) are requested to vacate their Apartment by 10:30 A.M. and arriving Guest(s) to check-in after 4:00 P.M. Changes required by the Guest(s) on the departure and arrival time must be reported to Relo Montreal for confirmation of availability to change, and for us to accommodate you. For all our Guest(s) we give a 1 hour grace period for check-outs, however after that a late check-out service charge of ($25) will be added, and for check-ins past 20:00PM the same service charge will also apply.
8.Who do I call for more information?
Do not hesitate to Email a Relo Montreal representative at anytime or Call us during business hours, and someone will surely be pleased to answer any questions you might have.
9. Who do I call in case of Emergency?
For all serious emergencies that can not wait until the next business day please contact us immediately at the following number: (514) 572-2022
10. Will I need any Adaptors for my personal equipment?
All our apartments are equipped with all the needed electric devices of a fully furnished apartment including a hairdryer, however for all other personal equipment which you might choose to bring with you like curling irons, shavers, phone chargers, laptop plugs etc., you will surely need a continental American Adaptor.